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Terms and conditions

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1. Quotes & Estimates

  • All quotes are based on the information and visual inspection provided.

  • Quotes are estimates only; unforeseen work discovered during disassembly or inspection may incur additional costs.

  • Significant additional work or costs will always be communicated and require your written approval before proceeding.

  • Any verbal quotes should be confirmed in writing to be valid.

2. Deposits & Payments

  • Deposits are required to secure bookings or to order parts and materials.

  • Deposits are non-refundable except where work is cancelled by us.

  • All parts must be paid for in advance if ordered on your behalf.

  • Final balance is due upon completion, collection, or delivery of the motorcycle or components.

  • Bikes or components will not be released until full payment has been received.

3. Work Scope & Variations

  • The agreed scope of work is outlined in the initial quote or project agreement.

  • Any changes requested by the customer after the work has commenced may incur additional charges.

  • Hidden issues, especially on older or classic bikes, may require extra work; we will consult you before proceeding.

  • We reserve the right to refuse work outside our expertise or that poses undue safety risk.

4. Parts & Materials

  • We can supply new, refurbished, or customer-supplied parts.

  • Customer-supplied parts are accepted at your risk; we are not responsible for defects, compatibility, or suitability.

  • Special-order parts or bespoke components may be non-refundable.

  • Any intellectual property associated with bespoke parts (designs, CNC files, sketches) remains the property of Ride & Restore unless otherwise agreed.

5. Workmanship & Warranty

  • We guarantee workmanship for 6 months from the date of completion.

  • Warranty applies only to work carried out by Ride & Restore and does not cover:

    • Wear-and-tear or misuse

    • Modifications by third parties

    • Pre-existing faults not addressed in our work

    • Components not installed or supplied by us

    • Second hand components where new items were not available

  • We will rectify any qualifying issues free of charge within the warranty period.

6. Liability

  • Ride & Restore is not responsible for:

    • Pre-existing faults or damage

    • Failures of customer-supplied parts

    • Damage or issues resulting from customer-specified modifications

    • Loss of use, inconvenience, or incidental costs

  • All work is performed under standard workshop safety and care practices.

  • Classic or heavily modified bikes may not meet modern performance or safety standards; you accept this risk when commissioning work.

7. Insurance & Road Testing

  • Road testing may be required for tuning, safety checks, or shakedown purposes.

  • By commissioning work, you consent to your bike being test-ridden by a qualified, insured member of our team.

  • Customers must maintain their own insurance if they collect and ride the bike.

8. Completion Times & Delays

  • Completion dates are estimates. Classic and custom projects are inherently unpredictable.

  • Delays may occur due to parts availability, unforeseen issues, or workload.

  • We will communicate progress updates throughout the project.

  • We are not liable for any losses or inconvenience caused by project delays.

9. Collection, Delivery & Storage

  • Customers are responsible for arranging collection or transport of their bike unless we agree to deliver.

  • Bikes left beyond 14 days after completion may incur storage fees.

  • Bikes abandoned for an extended period (after written notice) may be treated as abandoned and subject to disposal under UK law.

10. Customer Obligations

  • Provide accurate information regarding the bike, its history, and condition.

  • Ensure all personal items and valuables are removed before leaving the bike with us.

  • Respond promptly to communications about approvals, payments, or project decisions.

11. Cancellation Policy

  • Customers may cancel projects prior to commencement, but deposits may be retained to cover any work already incurred or parts ordered.

  • Once work has started, cancellations are subject to charges for labour, parts, and any bespoke components manufactured.

12. Intellectual Property & Media

  • All designs, drawings, CAD files, and images produced by Ride & Restore remain our intellectual property unless otherwise agreed in writing.

  • We may use photographs of your bike for promotional purposes unless you explicitly request otherwise in writing

13. Dispute Resolution

  • Any disputes will be addressed first through informal negotiation.

  • If unresolved, disputes are governed by the laws of England & Wales.

  • Any legal action must be brought within the jurisdiction of the courts of England & Wales.

14. Acceptance

By leaving your bike, commissioning work, or engaging with Ride & Restore services, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

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